UNITED STATES – Many people who use the Uber Pro Card app are having trouble with it, and some can’t get to their money, check their balances, or make transactions. A lot of people have talked about the problem on social media sites like X and Reddit. It seems to be impacting people all around the country, from Houston to San Francisco.
The Uber Pro Card is a business debit Mastercard and bank account that was made in conjunction with Branch, a financial technology company. It is very important for many Uber drivers and couriers because it lets them get paid right away after each trip. The outage that is still going on has put many drivers in a bad spot because they can’t pay for gas or other important bills.
One individual on X said, “Please fix the app, many of us can’t get into the Uber Pro Card app.” This shows how serious the problem is. A Reddit user posted a screenshot of an error notice that said “Something went wrong.” Another user replied, “YES omg its driving me nuts bc ALL my $ is on it.”
Some users have tried to fix the problem by deleting and reinstalling the app or emptying their phone’s cache, but these methods haven’t always worked. Without a working app, it’s also hard for consumers to get in touch with customer service, since in-app support is often the main way to deal with card-related problems.
Neither Uber nor Branch has said anything official about the downtime yet. People are angry and calling for more openness from the companies because of the silence. The event shows how weak digital banking systems may be and how quickly they can affect gig workers who need quick access to their money.