How To Get Your Refund: IndiGo Offers Full Refund Waiver Amid Massive Flight Cancellations

With IndiGo Airlines experiencing massive flight cancellations and delays for four consecutive days—including over 1,000 cancellations across India on December 6 and the cancellation of all domestic flights out of Delhi’s IGI Airport until Friday midnight—passenger focus has shifted to claiming refunds and rescheduling.

IndiGo CEO Peter Elbers acknowledged the severity of the crisis, calling December 5 “the most severely impacted day” with cancellations “well over 1000.” He extended apologies in a video statement and projected that the airline’s operations would be restored and running normally sometime between December 10 and December 15, 2025.

Crucial Refund and Rescheduling Policy Changes

To mitigate passenger hardship, IndiGo has significantly updated its refund and rescheduling policy:

• Airline-Cancelled Flights: Passengers are automatically entitled to a full refund.
• Passenger-Initiated Waivers: The airline is now offering a full refund exemption and waiver for rescheduling charges for flights passengers cancel or reschedule themselves.
• Waiver Expiry: This special refund exemption and waiver for rescheduling is only valid for cancellations or reschedules initiated by passengers till December 15, 2025.

Step-by-Step Process to Claim Your Refund

For the quickest and most straightforward processing of refunds for bookings made directly with IndiGo, follow these online steps:

1. Access the Refund Portal: Visit the official IndiGo website and choose the Refund option, or navigate directly to the specific refund URL: https://www.goindigo.in/refund.html.
2. Enter Booking Details: Input your necessary details, including your PNR/Booking Reference number and your Email ID/Last Name.
3. Initiate Cancellation: Once your flight itinerary appears, select the ‘Cancel Flight/ Booking’ option and proceed.
4. Choose Refund Method: The refund amount will be displayed. Select your preferred refund method:
   • Back to the Source: Refund back to the original form of payment.
   • Credit Shell: The amount is held as a credit note for future flight bookings with IndiGo.
5. Review and Confirm: Review the booking details one last time and click ‘Proceed.’ A confirmation message, ‘Your Booking is Cancelled,’ will appear on your screen.

Cash Payments and Third-Party Bookings

The refund process differs slightly for cash payments and bookings made through travel agents:

• Cash Refund (Domestic): A cash booking refund can be processed at the domestic airport counter where the booking was made.
• Cash Refund (International): For payments made at an international counter, passengers must mail IndiGo at customer.relations@goindigo.in for assistance with the refund.
• Travel Agency Bookings: If the booking was made through a travel agency or third party, the refund amount will be sent to the agency’s account upon cancellation. Passengers must contact the concerned agency directly to claim their refund.