New Delhi [India], February 22: The Congress party has criticized the Modi government for ongoing issues in the aviation and railway sectors, using former Madhya Pradesh Chief Minister Shivraj Singh Chouhan’s complaint about Air India’s services as a focal point
In a post on X (formerly Twitter), Congress accused the government of failing to address passenger troubles across various modes of transportation, despite continuous complaints. The party wrote, “Passengers are troubled in trains, passengers are distressed on planes. People keep complaining and keep making videos, but there is no hearing. Now, since Shivraj ji has a problem, he is tweeting—maybe action will be taken on this.”
Congress further pointed out, “But the situation is not going to improve, because any system is fixed from the top. And on top of that, there is no time to beat the drum of ‘sab changa si’ (everything is fine). People suffer.”
The comments come after Shivraj Singh Chouhan raised concerns over the services provided by Air India, questioning the airline’s management for faulty and uncomfortable seats. Earlier in the day, Chouhan wrote, “My impression was that Air India’s service would have improved after Tata took over the management, but it turned out to be my misconception. I don’t care about sitting discomfort, but it is unethical to make passengers sit on bad and uncomfortable seats after charging them the full amount. Isn’t this cheating the passengers?”
Chouhan also urged the airline’s management to take corrective action, stating, “Will the Air India management take steps to ensure that no passenger faces such inconvenience in the future, or will it continue to take advantage of the passengers’ compulsion to reach their destination early?”
In response, Air India apologized for the inconvenience caused, posting a message on X: “Dear Sir, we apologize for the inconvenience caused. Please be rest assured that we are looking into this matter carefully to prevent any such occurrences in the future. We would appreciate the opportunity to speak with you, kindly DM us a convenient time to connect.”